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ContentTECH Summit Schedule Viewer

Because this year’s event is virtual, you do not need to select your schedule in advance, but we do recommend planning your week ahead of time for an easier time navigating the virtual platform. This agenda is subject to change so check back before the first show day to make sure your preferred sessions are still running as originally scheduled. Please note all times are shown in Eastern Time.

Wendy RichardsonSenior Vice President, Customer Experience & EngagementMastercard

Wendy leads the Mastercard Global Technical Services team, with the charter of delivering quality customer support and “voice of the customer” intelligence to Mastercard Product and Services teams. 

As an advocate for diversity and inclusion, Wendy served on the MasterCard Multicultural Steering Committee.  She is a proud recipient of the Most Influential Business Woman award from the St. Louis Business Journal, the Harlem YMCA Black Achievers in Industry Award, and the St. Louis American Salute to Excellence in Business Award. 

Wendy earned her undergraduate degree and Masters of Business Administration from Fontbonne University, where she subsequently served as a Sr. Adjunct Lecturer.  She gives back to her community via board membership with the National Urban League, the International Institute, and participation in a variety of volunteer programs, including Habitat for Humanity, Junior Achievement and Girls4Tech.