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ContentTECH Summit Schedule Viewer

View and sort these sessions by session type, audience level and track topic. All times are noted in Eastern Time and will also be available on demand for 30 days following the event.

Obsessing Over the Content Experience

Jill Sheffield  (Vice President, Content Strategy & Development, Mastercard)

Date: Thursday, June 10

Time: 11:35am - 11:55am

Pass Type: Virtual Conference Pass, Virtual Pass + Workshop - Get your pass now!

Session Type: Keynote

Audience Level: All

Vault Recording: TBD

Audience Level: All

Jill Sheffield is Obsessing Over Customer Experience. In this session she will tell you why she is obsessed and how this lead her to improve the customer journey. Jill will detail changes Mastercard made based on Customer Insight and how focusing on the Customer Experience led to measurable success in customer satisfaction.