Because this year’s event is virtual, you do not need to select your schedule in advance, but we do recommend planning your week ahead of time for an easier time navigating the virtual platform. This agenda is subject to change so check back before the first show day to make sure your preferred sessions are still running as originally scheduled. Please note all times are shown in Eastern Time.
Wendy Richardson (Senior Vice President, Customer Experience & Engagement, Mastercard)
Date: Tuesday, August 11
Time: 11:02am - 11:30am
Pass Type: Virtual Pass, Virtual Pass + Workshop - Get your pass now!
Session Type: Keynote
Vault Recording: TBD
Business is won and lost on our customer’s experience, throughout the sales to service lifecycle. This session will outline techniques to build great customer experiences using contemporary music as a backdrop.