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ContentTECH Summit Schedule Viewer

Because this year’s event is virtual, you do not need to select your schedule in advance, but we do recommend planning your week ahead of time for an easier time navigating the virtual platform. This agenda is subject to change so check back before the first show day to make sure your preferred sessions are still running as originally scheduled. Please note all times are shown in Eastern Time.

How to Integrate Content Technology With Your Customer Journey

Pam Didner  (Author, Effective Sales Enablement)

Pass Type: Virtual Pass + Workshop - Get your pass now!

Session Type: Workshop

Audience Level: All

Vault Recording: TBD

Audience Level: All

Many companies create customer journeys based on their marketing outreach process or by personas or industry segments. Technology requirements or content needs are rarely mentioned as part of the journeys. This creates a technology gap that provides a loophole to allow different teams to source different technologies based on their needs. Essentially, this creates complications for marketers who use technology and different platforms to do their jobs.

In this workshop, Didner will share how to understand the overall customer journey of your company and drive discussions with different teams to align on technologies.


After the workshop, you'll learn how to:
  • Map technology to customer journeys - As Is
  • Work with different team members to understand technology needs
  • Map technology needs to customer journeys - To Be
  • Drive discussion with management
  • Create a technology-centric customer journey