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ContentTECH Summit Schedule Viewer

View, browse and sort the ever-growing list of sessions by pass type and track. Filter by pass type to see which sessions your pass makes you eligible to attend.

Our ContentTECH Summit Mobile app is scheduled for launch in March of 2020, so you will be able to build your schedule there with just a click of a button. While choosing breakout sessions is not required, it helps us with room planning. And remember, seating is first-come, first-served, so it is a good idea to plan out your schedule ahead of time.

Check back often as we will be adding more sessions and speakers frequently. Please note that session dates and times are subject to change.

General Session - Never Miss a Beat: Creating World-Class Customer Experiences

Wendy Richardson  (Senior Vice President, Customer Technical Services, Mastercard)

Date: Tuesday, August 11

Time: 3:35pm - 4:05pm

Pass Type: All Access, Main Conference, Main Conference Plus - Get your pass now!

Session Type: General Session

Vault Recording: TBD

Business is won and lost on our customer’s experience, throughout the sales to service lifecycle. This session will outline techniques to build great customer experiences using contemporary music as a backdrop.