Because this year’s event is virtual, you do not need to select your schedule in advance, but we do recommend planning your week ahead of time for an easier time navigating the virtual platform. This agenda is subject to change so check back before the first show day to make sure your preferred sessions are still running as originally scheduled. Please note all times are shown in Eastern Time.
Megan Gilhooly (VP Customer Experience, Zoomin Software)
Date: Tuesday, August 11
Time: 11:30am - 12:00pm
Pass Type: Virtual Pass, Virtual Pass + Workshop - Get your pass now!
Session Type: Keynote
Audience Level: All
Vault Recording: TBD
Audience Level: All
It's easy to talk about the customer's experience with the content you write. But, like it or not, customers will engage with content from many different content silos. Creating an enterprise-wide digital experience starts with an assumption that no one team owns digital content. In this presentation, Megan will discuss how content silos can work together to deliver personalized and unified digital content experiences.
